So I sold my parents a laptop. Previously, they have been attached to an old desktop for the last 10 years - what an antique!
I know they are not the most computer compatible, but I told them that at the BARE minimum they had to be able to take it out of the box and plug it in before they call me for help. It could not be any eaiser, all the calbes are color coded, if you can paint by number you can plug in a computer.
True to their promise they did not call me until after they got it plugged in and powered up. They got stuck at the WELCOME screen. My mom could not figure out how to click the next button. After several minutes I figured out that she would put the mouse over the next button and press the 'Enter' key rather then click with the mouse. My patience was waning!
One the other extreme, I have a 3 year old who navigates on our home computer like a pro. He plays all these kids games on pbskids.org.
When it comes to tech support I must admit, I have less patience with my parents than with my clients. So at the office we have all agreed to provide computer support for eachother's family.
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